Monment Gallery Accessory Memorial Different Country Style Other Products
FAQs

1.What are the styles and dimensions available?

We are able to produce any customized-monuments, headstone, gravestone, tombstone or relevant commodities such as marble angel, virgin mary, Christ, benches, vase, cemetery lanterns, urn,  etc.  in different dimension, material, styles you selected from our web, catalogue or picture & drawing you give to us.

2.What are the materials and colors available?
There are almost hundreds of stone available for making monument, headstone, gravestone, tombstone etc. such as granite in different color: black, dark grey, grey, pink, red, green, dark vizag blue, blue pearl, paradisco, aurora, multicolor, sandstone, limestone and marble in different color such as white, pink, brown, yellow etc. upon requested.

3.Do you accept retail order? What is the minimum quantity you require?

We accept retail order too. For retail order, we advise you to order at least half container of granite monuments, headstone, vase, tombstone, gravestone or angel statue, benches, together.
Because it will save your freight, import cost per time.
Of course, you can decide the quantity you order based on the real situation of your company or market.

4.What is the current situation of your company?
We have independent license for importer & export, specialized factories, also black granite quarry and machineries and professional staffs dealing in international trade for many years.
We have established mature quality control system & order following process after 16 years of efforts. With cooperation of staffs from different depts., we make sure that every piece of stone will reach to clients in good material, package, correct finished method, safely in time.
Now, we ship over 30 containers of different granite monuments, tombstone, gravestone, to abroad mainly to European, North America, Middle East, Asia, South Africa per month.

5.What is your port of loading?
Mainly ship from Tianjin ,  Xiamen. China

6.What is your acceptable payment?
L/C (Letter of Credit at sight ), T/T (Telegraphic Transfer).

7.How can I get more information or place an order?
Please email, fax or call us to place your order.
E-mail:monument@starstone.sina.net
Tel: + 86 10-87334638- 8225, Fax: + 86 10-87334620
Website: http://www.granite-monument.com

Order Procedure

1. Selection of products (styles and materials) and specify the dimensions.
2. Estimation and quotation on products, shipping and insurance cost.
3. Confirmation about the order information (quantity, price, delivery time, payment terms).
4. Down payment to be sent or L/C to be set up.
5. Production by our factory. Inspection of the finished products.
6. Packing, make shipment to your nearest port or your final address. Fax the document to request the balance to be sent. Release the invoice, packing list, bill of lading to you or your bank.

SERVICES FOR INDIVIDUAL CUSTOMERS

We not only supply products to wholesalers, retailers and funeral shop, but also supply directly to individual customers. It’s more easy and convenient for individual customer to purchase directly from China now.
It is our honor to provide good monument or other relevant commodities to individual clients. It is my pleasure to help person to show respect & memorial to died relatives or friends. We can do etching, sandblasted any memorial words or portrait, special design on headstone, painted them in color you preferred if you need. You can select the design you like from our website, or send your own design with picture or drawing for our custom production.
Since we have supplied a lot of products to individual customers, we have some experience for service to individual customers. You may not familiar with stone products, you may purchase overseas first time and not know about the process, please feel free to contact us for any enquiries or questions. It’s our pleasure to offer any useful information to you.
Here below are some information to your reference, and hope they are helpful to you.

ORDER PROCEDURE FOR INDIVIDUAL CUSTOMERS

1. Enquiry the items you want with specific requirements of design, size, material, quantity etc.
2. We offer our best price to you according to your enquiry.
3. You place the order to us if everything is finalized including the price.
4. We make a proforma invoice for your order confirmation.
5. You confirm the proforma invoice if no questions, and arrange prepayment to start the production.
6. We take pictures of the finished products for your confirmation when they are finished. You are also welcome to our factory for inspection of the products yourself.
7. We arrange shipment and offer the shipping documents copy to you after shipment for the balance payment. The original shipping documents will be sent to you on receiving the balance payment from you.
8. You clear the customs with the original shipping documents and get the products.


NOTES

1. We can do any custom works as per customer’s requirements.
2. T/T (telegraph transfer) is the main payment item for individual order.
3. 30-50% down payment is required for order.
4. The production time is about 4 weeks normally, and it depends on the specific order details.
5. The B/L (bill of lading) would be shown to buyer within one week after shipment.
6. The local shipping agent (which information will be showed on the B/L) will inform buyer by telephone or fax before shipment arrival . Buyer also can check the status of the shipment with the shipping agent.

QUALITY GUARANTEE

We have done stone export business for over 15 years, we are always offer our best quality products to customers all over the world. We have skilled workers to make the products in first grade. We have inspectors who inspect the products, packing and loading for every shipment to make sure the products we supply to customer are in good quality and safe for shipment.

SHIPMENT

We can arrange shipment for customer, LCL (small quantity which is less than full container) or FCL (full container). We can arrange shipment to port (your nearest sea port) or to door(your detail delivery address) as per your requirement. You can ask your local shipping agent to handle customs at the destination port for you. There’s shipping agent’s contact information showing on the B/L(bill of loading), you can ask them to arrange everything for you if you do not know any other shipping agent.

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